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Odoo Managed Services

Support, maintenance, new features and training for a live Odoo system, from a team that knows how yours is built.

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An ERP raises new questions long after go live. A new employee needs access rights. A report does not show what finance expected. The business opens a second warehouse. A supplier changes its invoice format. Somebody wants to know whether the new version is worth the upgrade.

Our managed service answers those questions on a monthly retainer. You get a named contact who knows your configuration, agreed response times, and a monthly allowance of hours for support, changes and training. Unused hours can roll into larger pieces of work, such as a new module or an upgrade.

What the managed service covers

User support

  • Access rights and user set up
  • Questions on how to do something in Odoo
  • Investigation and resolution of errors
  • Monitoring of scheduled actions and integrations

Maintenance

  • Minor updates and security patches
  • Bug fixes in custom modules
  • Performance checks
  • Hosting coordination with Odoo.sh or your provider

New features

  • Configuration changes as the business changes
  • New apps and fields
  • Additional automations and reports
  • Small customisations with documentation

Training

  • Onboarding for new staff
  • Refresher sessions per department
  • Written guides and short videos
  • An internal knowledge base you own

Why work with us on managed services

  • The consultants who support your system are the ones who know how it was configured and why.
  • Every request is logged with its resolution, so the history of your system is written down rather than remembered.
  • We tell you when a request should not be done, for instance a customisation that would complicate the next upgrade.
  • We cover working hours across several time zones, so a question raised in Singapore in the morning does not wait for London to wake up.

The usual problem and how we work instead

The usual problem

  • The implementation partner disappears after go live and support tickets go to a generic queue
  • Small changes are made directly in production with no record
  • Custom modules are never updated, so the upgrade path closes over time
  • Knowledge sits with one person on the client side who eventually leaves

How we work instead

  • A named consultant, agreed response times and a monthly review call
  • Changes are tested in a staging database and documented before they reach production
  • Custom code is kept current with each minor release, so the major upgrade is a project rather than a rescue
  • Training material and documentation are kept in your own knowledge base

How the service works

  1. Onboarding

    We review your configuration, custom modules, integrations and open issues, and set up the support channel and knowledge base.

  2. Monthly service

    Requests come in through email or a ticket portal. Each has a priority, an owner and a resolution note. You receive a monthly summary of hours and outcomes.

  3. Quarterly review

    We look at recurring questions, unused features, upcoming Odoo releases and the roadmap for your business, and agree the priorities for the next quarter.

Service levels

Retainers start with a small monthly allowance suitable for a stable system with a handful of users and scale up to a dedicated allocation for groups with several companies and active development. Response times, coverage hours and the hosting arrangement are agreed in writing before the service begins.

Frequently asked questions

What does the managed service include?

User support, maintenance including minor updates and bug fixes, configuration changes as the business changes, small developments, monitoring of integrations and scheduled actions, and training for new staff. Each request is logged with its resolution, and you receive a monthly summary of hours and outcomes.

What are your response times?

Response times are agreed in writing before the service begins and depend on the priority of the request and the service level you choose. Issues that stop the business are handled first, during working hours across the time zones we cover.

Can you support an Odoo system you did not implement?

Yes. Onboarding starts with a review of the configuration, custom modules, integrations and open issues, so that we know how the system was built before we take responsibility for it.

How do you handle upgrades under the managed service?

We keep custom code current with minor releases as part of maintenance, and we plan major version upgrades with you as a scoped project, usually every one to two years. Keeping current makes each upgrade smaller.

What happens to unused hours?

Unused hours in a monthly allowance can be carried into larger pieces of work within an agreed period, such as a new report, a new app or part of an upgrade.

All Managed services questions

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