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eCommerce and Retail

One system behind your web shop, marketplaces and stores, so stock, orders, returns and accounts agree with each other.

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Retail businesses feel the cost of disconnected systems every day. A product sells out online while the shelf is full. A marketplace order is shipped twice. Returns are refunded in the shop system but never reach the accounts. The team spends evenings reconciling exports instead of selling.

Odoo puts the web shop, the tills, the warehouse and the ledger in one database. An order placed on any channel reserves the same stock, triggers the same picking and posts to the same accounts. That is the promise, and delivering it depends on how the connections and the stock rules are set up.

What we set up for retailers

  • Odoo eCommerce, or a connector to your existing shop platform where you want to keep it
  • Marketplace connections, with order import, stock updates and settlement matching
  • Odoo Point of Sale for stores, with shared products, prices, promotions and loyalty across locations
  • Warehouse operations: receipts, put away, picking strategies, packing and carrier labels
  • Returns and exchanges with the correct stock and accounting entries
  • Payment provider and bank feed integration so that settlements reconcile automatically
  • Pricing: price lists per channel and country, promotions, coupons and B2B terms
  • Reporting on margin by product, channel and campaign

Why retailers work with us

  • We design stock rules for the way you actually sell: what is reserved when, which warehouse serves which channel, and what happens when a product is short.
  • Returns are treated as a first class process rather than an afterthought, because they are where retail accounts usually go wrong.
  • We understand multi country selling: taxes per destination, currencies, and fulfilment from more than one location.
  • Peak periods are planned. Performance and staffing for busy seasons are part of the design.

The usual problem and how we work instead

The usual problem

  • Each channel has its own stock figure and they are reconciled by hand
  • Shop, warehouse and finance run on separate tools connected by exports
  • Promotions are configured in the shop and again at the till, and they drift apart
  • Month end means matching thousands of payment provider lines to orders

How we work instead

  • One stock ledger, with reservations and safety stock rules per channel
  • One database, with the shop and the tills as front ends to the same orders and products
  • Prices, promotions and loyalty defined once in Odoo and pushed to every channel
  • Payment settlements imported and matched automatically, with exceptions listed for review

A typical retail project

  1. Discovery

    Channels, stock locations, product structure, payment providers and current pain points, mapped in workshops with sales, warehouse and finance staff.

  2. Core set up

    Products, variants, price lists, warehouses, accounting and tax configuration.

  3. Channel connections

    Shop and marketplace integrations, Point of Sale, payment and carrier links, tested with live orders in a staging environment.

  4. Go live by channel

    Channels are switched one at a time, starting with the one that is easiest to roll back, and each is watched closely for the first week.

Frequently asked questions

How long does an Odoo implementation take?

A focused first phase covering sales, invoicing or accounting, inventory and purchasing for a single company typically runs a few months from discovery to go live. Adding manufacturing, eCommerce, projects or several legal entities extends that. The largest factors are the number of processes, the state of your data and how much time your team can give the project. We give you a timeline with the roadmap and update it at every phase boundary.

Do we go live with everything at once?

Usually not. We recommend going live with the core apps first, because that is where the data flows connect, and adding further apps in later phases once the core is stable. For groups, roll out is typically entity by entity using the first as a template. A single big go live is possible when the business needs it, but it carries more risk and needs more preparation.

How much of our team’s time will the project need?

More than most people expect. A project lead needs at least two days a week. Each key user needs time for workshops, testing and training, which can add up to several days per module. We estimate these hours per role and per phase in the roadmap so that managers can plan for them.

Will you customise Odoo for us?

Where there is a clear business case, yes. Our default is to configure standard Odoo first, use existing modules second and write code last. Every customisation is documented with the reason it exists, because each one adds cost at every future upgrade.

How do you handle training?

Per module and per role, close to the point of use. Key users are trained as each module is configured and they in turn test it. End users are trained before go live with sessions, recordings and short written guides that you keep. We avoid a single large session a week before launch.

What happens after go live?

A hypercare period with daily contact for the first weeks, followed by handover to our managed service if you want ongoing support, or to your internal team with documentation and a knowledge base.

All Odoo implementation questions

Other industries

Services and Consulting Firms

Project based businesses use Odoo to plan work, record time, bill accurately and see which engagements actually make money.

Manufacturing and Supply Chain

Odoo Manufacturing, Inventory, Purchase and Quality configured for make to order, make to stock and subcontracted production.

Enterprise and Multi Entity Groups

Larger organisations use Odoo across multiple legal entities with shared master data, intercompany automation and group reporting.

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